I ordered a couple of rings from here. The postman didn't deliver, nor did he leave a card for me to rearrange delivery so essentially there was no way for me to have my parcel redelivered(Not the fault of Opulaire). I contacted Opulaire's customer service and they were 10/10. I asked if, when the parcel was eventually sent back after a month of sitting at the post office, they could resend the parcel to me as I still wanted the item. They actually just sent me a new parcel immediately. The person I spoke to via email also talked like a real human being and was really kind which I really appreciated. Big love to the customer support team. Anna, you're a real one.

Good evening, I just wanted to share a few words regarding my recent purchase. I bought the beautiful Marzo gold green ring, It really is stunning,everytime I wear it someone always mentions it. Please please make the same ring with a brown centre,it would be perfect for Autumn Winter.xx

Ordered 2 pairs of earrings and a necklace. One pair of the earrings are pre order, so these take 1-4 weeks before the order can ship supposedly. It has now been 5 weeks and I haven’t received anything. I got an email back pretty quick telling me the pre order item would be with them last week and my order would be with me soon, however one week later I’ve had nothing. When I’ve tried to follow up the communication has been poor. They then said they’d ship my items out in a split package so I could get the readily available items immediately, but once again I’ve received nothing since. I understand things can take longer but reading other reviews it seems to be a running theme that needs fixing.

I bought a ring, It came without there diamond on the picture so u send a text. They where verry nice and They made it up in no time! Perfect i would say!

I placed my order on 21 July and I understand that a pre order item can take 1-4 weeks but it’s now 5 weeks and still no order. I placed a fairly large order but haven’t received anything so far. On a plus note, customer services do reply fairly quickly, but I keep being told the pre order is coming next week….. but so far it hasn’t. I’d just like the order now 🙏

Amazing communication. At check out it clearly showed that some of my items were pre order, these items can take 1- 4 weeks to ship. This is estimated so I reached out to inquire about a timeline and this team was so responsive faster than most companies. I picked only new items, so most of them needed the 4 weeks to come in then another week to ship. Highly recommend this company , communication was great.

The delivery took a bit longer than what's advertise on the website and the ring doesn't quite match a image on the website. Nevertheless is still a good product.

It’s been a week and a half since I placed my order and I’ve neither received it nor had any communication from them with an approximate date of postage. Delays are excusable, poor communication is not.

I placed an order on 31st July, not had any communication since and have sent an email for an update, without a response. Disappointed, not a cheap order and poor customer service.

Insane jewellery and the best customer service. I needed a ring replacing and the effort they have gone to, to sort this is second to non. Statement pieces that ALWAYS gets commented on! Amazing brand!

Honestly the best customer service I’ve experienced in a while! So quick to reply and so friendly and understanding for this reason alone I would buy again! But also the jewellery is beautiful and I love everything I received. Couldn’t recommend more!

very kind customer service!

I highly recommend this brand. I had a problem with my first order and the costumer service found a solution very quickly. They are responsive and very kind 😊

I really like my items. They are affordable and fun and spiced up my outfits for wedding season! There were a few unexpected events with the delivery - like unexpected customs charges and delays with returns - but the customer service was responsive, kind, understanding and generous. They paid the customs charge without question, and tried different returns providers when FedEx wouldn't take the parcel.

The earrings are beautiful! And a very nice customer service with quick responses :)

I made an order and didn’t see that it was actually a preorder which meant it took a while for the order to come through (20 days approx).I received everything and it looks good. I just hope they improve their communication as I had to reach out when the order was taking a long time which made me think it could be a scam, but good news it wasn’t.

The Customer service is incredibly nice at Opulaire. I have placed a few orders already and sadly one of the items broke. When I emailed them about it, they immediately opted to send me a replacement. On top of that, their jewelry does not tarnish which I love. Amazing brand!

I had a ring from the company that broke after one wear, I think it might have been dodgy stock. however, the team fixed this so quickly once I got in touch and provided me with a replacement. I really appreciate the customer service they have provided.

Love the service of Opulaire. My package got lost and Opulaire fixed it. Made my daughter very happy with 2 beautiful necklaces!

Lovely ring, but looked cheaper than I expected. Customers Service ghosted me when I requested a refund.

I was so excited to order from this brand because the pieces look amazing and prices are so reasonable. However, they clearly are out of their depth when it comes to customer service. My package never arrived due to a problem with FedEx, but when I reached out to their customer service and told them about my problem, noting that I couldn’t apply for compensation only the shipper could, I got ghosted. Really disappointed, would have appreciated some help or communication regarding the issue.

Very good experience, I highly recommend it !!

Delivery to the UK took a long time and then the ring I ordered was a one-size ‘adjustable’ ring but it’s huge so even when I squeeze it together to make it tighter, it still doesn’t even fit on my thumbs!! I asked my sister to try it on and not one finger did the ring fit snuggly on her either. The pizza box packaging is fairly innovative but if I wasn’t sending back for a refund, my recycling bin would be fuming. Such a huge box for 1 small ring.

Got the bossy ring, and as soon as I took it out of the bag one of the pieces broke off. safe to say it’s not the best quality.

I ordered from the brand and, unfortunately, experienced issue with delivery which led to my parcel being stolen. Luckily, the customer support was very helpful and assisted me with post office investigation along with organizing a replacement delivery. Looking forward to receiving my order again :)

The customee service is great!

The team was responsive, honest, and helpful. Unfortunately, the items have already tarnished and lost color, which is the key component of their branding. One necklace already broke too.

The packaging is so good! Like a small snack bag for the jewelry and a Restaurant menu with all their products. And the earrings are really beautiful.

Ordered a few jewels and I’m very happy with them! Good price-quality ratio, delivered after 2 days! Lovely packaging as well, would order again.